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3courtsx's avatar
3courtsx
2 years ago

SIMS4 Continually Crashing

Hi All,

I've tried to look on some threads but to be honest I'm completely useless with this type of thing and I'd really appreciate any help that anyone can give.

My Sims4 is continually crashing, losing all progress in game.  It happens randomly, sometimes it crashes after 5 minutes, sometimes after half an hour.  I've tried repairing game etc. I do have CC in game but have removed all mods.

My laptop details are - 

MacBook Air, Retina 13 Inch 2020

Processor - 1.1 GHz Quad-Core Intel Core i5

Graphics - Intel Iris Plus Graphics 1536MB

Memory - 8GB 3733 MHz LPDDR4X

MacOS - macOS Sonoma Version 14.4.1

Ive copied part of the problem report below - 

Process: The Sims 4 [46546]
Path: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 ⚽
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-05-15 14:23:48.7724 +0100
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Bridge OS Version: 8.4 (21P4222)
Anonymous UUID: DCE82F1D-2A25-E0E7-4E2D-0FE2DB53B208

Sleep/Wake UUID: 507F5345-663E-4964-B8C5-AEBD2F099A2D

Time Awake Since Boot: 810000 seconds
Time Since Wake: 11061 seconds

System Integrity Protection: enabled

Crashed Thread: 23

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000027fd55cf8
Exception Codes: 0x0000000000000001, 0x000000027fd55cf8

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [46546]

Thank you for any help in advance!

mac

2 Replies

  • 3courtsx's avatar
    3courtsx
    2 years ago

    Sorry - forgot to post the lastcrash.txt - please see below 

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>e9a405f0b101f80266449d31</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2024-05-15 13:23:47</createtime><buildsignature>Local.Unknown.Unknown.1.106.148.1230-1.200.000.623.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1609</categoryid><stack> 0x1609 0x13932be 0x1a0e643 0x1a0e023 0x1a8edeb 0x1a8f912 0x1a8f3fa 0x1a8f151 0x1a89bb2 0x1c087ce 0x1c085d9 0x1c08201 0xf4f7e4 0x11c9c41 0xf8c396 0x5f45 0x4ed2 0x4eb1 0x9b814 0x96e6c 0x96a1a 0x96656 0x7a932 0x79b32</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 6706.51<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0xae03c339<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,202,0,5715<br />Modded: True<br />SystemInfo: Mac OS X Version 14.4.1 (Build 23E224) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br />(baseaddr) 0x7ff808f45000,'libsystem_platform.dylib' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x103b9b000,'The Sims 4' 0x7ff809f4a000,'Foundation' 0x7ff808f7b000,'CoreFoundation' 0x7ff808f7b000,'CoreFoundation' 0x7ff808f7b000,'CoreFoundation' 0x7ff808f7b000,'CoreFoundation'(/baseaddr)</contextdata></report>

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