Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
MacBook Pro (15-inch, 2016)
Intel Core i7
16 GB ram
512 GB SSD
macOS Catalina 10.15.7
Graphics Radeon Pro 450
Thanks.
Uninstall the game in Origin
Run the Origin reset tool https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
Then trash the Origin app from your Applications folder
Download and install Origin then the game
Sorry but it doesn't work, I don't think I can play this game
