Subject: The Sims 4 – Infinite Loading Screen
Hello EA Support,
I am experiencing a serious issue with The Sims 4 on my iMac. (M6, 16GB, Golden Gate 27.2)
The game works normally when creating and placing the first Sim into a lot. However, when I return to Create-a-Sim (CAS), create another Sim or family, and click the Play button, the game gets stuck on an infinite loading screen.
The loading music continues playing and the loading tips keep changing, but the game never finishes loading.
I have already tried several troubleshooting steps:
- Removed all Mods and Custom Content.
- Created a completely new Sims 4 folder.
- Deleted cache files.
- Repaired the game through the EA App.
- Tested windowed mode.
- Enabled V-Sync.
- Reduced graphics settings to Medium.
Unfortunately, none of these steps solved the problem.
My game is fully updated, and the issue persists even without any Mods or Custom Content.
I suspect this could be a compatibility issue with the current macOS version.
Could you please investigate this issue and let me know if there is a known bug or a possible workaround?
I would really appreciate your help, as this issue prevents me from playing the game normally.
Kind regards
