The Sims 4 Frozen at Loading Screen!
Hey all, Small issue. I just recently bought the new Sims 4 Expansion pack Get Famous and since then my game seems to freeze on the sims 4 logo when you first open the game? I'm on an iMac and when ...
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@ellamaree8, have you restarted your computer? This may help close out some files that may think the game is still running. Next, after restarting, try resetting Origin before starting up the game. Here is the link on how to do so.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Once you reset Origin, you will need to check your Preferences and insure that Origin In Game is turned off as well as "Save to iCloud" disabled.
Please report back here and let us know if this has solved your problem.
@Tremayne4260 Thank you for this! I've just given it a go and it hasn't worked unfortunately. However when I go to force quit sims 4 (the only way to close it when its frozen), it doesn't come up with application unresponsive now
Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
If your Mac has NVIDIA graphics you may need to update the driver manually. There was an issue with High Sierra and NVIDIA GPUs a while ago which was fixed by updating the driver through NVIDIA's site.
Here is some info on my mac, as requested 🙂
macOS High Sierra
Version 10.13.6
iMac (21.5 inch, late 2013)
Processor: 2.7 GHz Intel Core i5
Memory: 8GB 1600 MHz DDR3
Graphics: Intel Iris Pro 1536 MB
No NVIDIA graphics, that's good 🙂
Could you try this:
- In your Applications folder right click on the Sims 4 app and select Show Package Contents.
- Navigate to Contents > Mac OS.
- Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
- Now open Origin, click on The Sims 4 in your Games Library and click on Download.
