Forum Discussion

Hmb177's avatar
Hmb177
11 months ago
Solved

Unable to lanch game

Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 4 What expansions, ...
mac
  • Bluebellflora's avatar
    Bluebellflora
    10 months ago
    @Hmb177

    Thanks. The answer is there in your screenshot. Your iCloud Drive is full, you most probably have iCloud Drive set to sync and store your Documents folder in the cloud, and for some reason you have the game installed in an Electronic Arts folder which is probably in your Documents folder but without knowing the exact location of that Electronic Arts folder it is hard to tell.

    Your game should be installed in the Applications folder, either the one in your user account or the one in Macintosh HD, or on an external drive if internal storage is an issue. Change the game installation path in EA App > Settings > Downloads to the Applications folder or external drive, download the game and packs then try to launch it.
Hmb177's avatar
Hmb177
10 months ago

The second error message appears when I try to uninstall the game, which is making this difficult because I can't uninstall the game at all. 

Bluebellflora's avatar
Bluebellflora
Hero+
10 months ago
@Hmb177

Thanks. The answer is there in your screenshot. Your iCloud Drive is full, you most probably have iCloud Drive set to sync and store your Documents folder in the cloud, and for some reason you have the game installed in an Electronic Arts folder which is probably in your Documents folder but without knowing the exact location of that Electronic Arts folder it is hard to tell.

Your game should be installed in the Applications folder, either the one in your user account or the one in Macintosh HD, or on an external drive if internal storage is an issue. Change the game installation path in EA App > Settings > Downloads to the Applications folder or external drive, download the game and packs then try to launch it.

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,126 PostsLatest Activity: 4 hours ago

Community Highlights