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Alexpowe's avatar
Alexpowe
12 months ago
Solved

[Under Investigation] The Sims 4 Will Not Launch On EA App for Mac.

My sims game is not loading after the EA App. I'm so disappointed I can't play my game. I've already repaired my game and removed Mods. It loads and then shuts back down.  CM Edit: Title
mac
  • EA_Cade's avatar
    EA_Cade
    11 months ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hey all!

    The Sims team are currently investigating reports on this and are looking for some further information from impacted players.

    If you're running into issues launching The Sims 4 via EA app for Mac and could share some data with us via DMing @TheSimsDirect, it would be most appreciated.

    What we're currently looking for:

    You can open a DM with @TheSimsDirect via the link here. 

    Thanks!

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
12 months ago
UNDER INVESTIGATION - Post Marked as Solution for Visibility

Hey all!

The Sims team are looking for some further information from impacted players on this issue, if you're running into this currently and if you could share some data with us by DMing @TheSimsDirect, it would be most appreciated.

What we're currently looking for are players willing to share the contents of their Documents/Electronic Arts/The Sims 4 folder (please follow the link here for steps on this).

Additionally, if you could include in your message what your Mac security permissions are set to, it may be helpful as well. 

You can open a DM via the link here. 

Please also see @EA_Leeuw 's post HERE for further information and troubleshooting steps on this issue. 

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