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ycoching's avatar
ycoching
Newcomer
2 days ago

URGENT: Repeated loss of save files (26+ hours of gameplay) - The Sims 4 [Mac]

I have invested over 26 hours and 50 minutes into my current save. However, my game progress has been completely wiped out TWICE. All the houses I painstakingly built and the achievements I unlocked are gone.

I have tried the following troubleshooting steps on my own:

 

  1. Checked the local saves folder in Documents > Electronic Arts > The Sims 4 > saves.
  2. Attempted to manually rename the backup files (e.g., .save.ver0, .save.day.ver0) to restore previous versions.
  3. Tried using the in-game "Recover Save" feature from the main menu.

 

Unfortunately, none of these methods worked. The game simply does not recognize the backups, and my progress remains lost.

 

Losing two massive builds and 26+ hours of effort due to what seems to be a saving/syncing bug is incredibly disheartening. I would like to formally report this issue and ask if there is any way you can check your server-side backups or provide a solution to recover my data.

mac

2 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 days ago

    ycoching​ 

    Is iCloud interfering?  [READ FIRST] Saves, CC/Mods or Library items disappeared? iCloud issues | EA Forums - 10979712 

    If not please open Terminal (Applications > Utilities) and copy and paste this list command at the prompt then hit Enter/Return:

    stat -f "%m%t%Sm %N" -t "%e %b %Y %H:%M:%S" ~/Documents/Electronic\ Arts/The\ Sims\ 4/saves/* | sort -rn | cut -f2-

    It will produce a nice simple list of all the save files in your saves folder with a modified time stamp and look something like this:

    26 Sep 2026 17:42:51 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000a.save.ver2
26 Sep 2026 17:42:51 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000a.save.day.ver1
24 Sep 2026 17:02:29 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000a.save.ver3
24 Sep 2026 17:02:29 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000a.save.day.ver2
23 Sep 2026 19:08:18 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000a.save.ver4
22 Sep 2026 19:55:35 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000a.save.week.ver0
29 Aug 2026 20:23:32 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000a.save.week.ver1
 7 Aug 2026 08:25:55 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000a.save.month.ver0
21 Jul 2026 20:38:28 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_ffffffff.save
21 Jul 2026 20:38:19 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_ffffffff.save.ver0
15 Nov 2025 19:36:50 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000b.save
15 Nov 2025 19:36:23 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000b.save.ver0
13 Nov 2025 21:47:37 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000b.save.ver1
 4 Nov 2025 18:33:52 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000b.save.ver2
 1 Nov 2025 20:45:04 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000b.save.ver3
30 Oct 2025 19:44:56 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_0000000b.save.ver4
17 Aug 2025 17:32:34 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_00000009.save
31 May 2025 21:41:56 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_00000007.save
31 May 2025 17:16:35 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_00000008.save
31 May 2025 17:10:56 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_00000005.save
31 May 2025 17:05:14 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_00000003.save
21 May 2025 21:17:09 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_00000006.save
14 Feb 2021 08:28:50 /Users/ABC/Documents/Electronic Arts/The Sims 4/saves/Slot_00000004.save

    Please copy/paste the output into a reply here. I have replaced my username with ABC, you can do the same, I don't need to know what it is but I do need all the other info please.

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