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yenracniltiac's avatar
yenracniltiac
Seasoned Newcomer
2 months ago

"You Don't Have Access"

Hello!

I logged into the EA app tonight to play the Sims 4 when I noticed there were 2 new kits available for purchase. I looked into them and liked them so I purchased them. When I went to download them I got the following error message:

"You don't have access

We've paused the download because you don't own this title. You can cancel the download, keep it paused, or visit the Game Hub for more options."

I have tried a bunch of different things to solve this issue, all to no avail:

  1. cleared the cache for my EA App
  2. restarted my computer
  3. double checked that the purchase went through successfully
  4. cancel download & try again (have done this 5-10 times tbh)
  5. opened the store in-game hoping I'd be able to download from there or that opening & closing the game would reset something to allow me to download
  6. cleared a bunch of space on my computer & tried downloading again in case space had been the issue

I'm SO incredibly frustrated at this point. I genuinely just wanted to contact a support agent or something at this point so someone could fix this for me but I can't even find an option to message with anyone but the AI robot.

PLEASE HELP!!!!!!!!!!!!!

downloads
kits
  • LiviaQi's avatar
    LiviaQi
    Seasoned Newcomer
    2 months ago

    Hiii - same goes for me! I'd purchased and downloaded on the EA app, but it doesn't show in the in-game screen. In fact, when I hover over at the kits, it says it's not available for purchase. For both kits!

    I've tried to remove and redownload again, and restart both MAC and the game itself. But nothing works.

    Please help !!!

  • yourmamasaidwha's avatar
    yourmamasaidwha
    Rising Newcomer
    2 months ago

    i too have tried all these things and still nothing. i was able to get through with chat help by using a different subject that offered the chat now - I chose "i need help loading my game." once i did chat with them they basically asked me to do the same items you've already gone through OP. i don't understand. everything else has downloaded and installed and for whatever reason for rent just hits me with this crap every time.

     

  • R0seyMead0w's avatar
    R0seyMead0w
    Seasoned Newcomer
    2 months ago

    I'm having the same issues and the EA help didn't do anything. I just wanted to play seasons  -_-

  • lucidfragments's avatar
    lucidfragments
    Rising Newcomer
    2 months ago

    I was able to download mine, and then suddenly the next day when I was trying to load my game it said I didn't have the kits and trying to download it again gave me the same "you don't have access" message. 

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