Forum Discussion

Re: Bought and Installed Pack not showing up at all

Has this happened to anyone else? I bought the new Enchanted by Nature pack and was playing with it all night. The next day I get an error message saying "There was an error processing your purchase, but you have not been charged." but I was charged and I have the proof I was charged! The contact page I went to has me submit a ticket. I wanted to talk to someone either through a chat! 

3 Replies

  • paigeelucas44's avatar
    paigeelucas44
    Rising Newcomer
    22 days ago

    I had something similar happen today, too. I didn't get that error message but I bought 4 kits yesterday and was able to play them all day but today it said I didn't own them and needed to repurchase the kits to play my saved game with all the content I previously had. I just waited 7 hours to get in contact with EA chat support and they said other people are experiencing this as well and to just wait... Hopefully it's just a glitch.

     

  • tammeka27's avatar
    tammeka27
    Seasoned Newcomer
    22 days ago

    Literally the same issue for me! Same day and error message. 

  • BrainlessStar34's avatar
    BrainlessStar34
    Seasoned Newcomer
    20 days ago

    I eventually did get a refund but it took days to even get a notification saying I would be refunded. It was a very messy situation. 

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