Forum Discussion
@Larryssunflower Sorry for the late reply. Are you still having issues? If so, please disable any overlays you have running: Steam, Discord, etc. Disable Origin in-game too: hover over your username, select Applciation Settings, then the Origin in-game header, and disable the option at the top.
- 5 years ago@puzzlezaddict it still didn't work.... I still can't create a new sim....and when you try to load a game....it takes forever and shows an hourglass for some reason
But thank you for helping- puzzlezaddict5 years agoHero+
@Infired21 Please try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether CAS and a new save work normally. Let me know either way.
If you still have issues in a clean folder, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/