My game doesn't even open on 64 bit even though it is a 64bit operating system. I try to run the game as an administrator and it tries to install the legacy edition which I don't want, given the number of bug reports I've seen from people. I have tried to repair the game via the origin launcher and it does not fix the issue. Are there other ways to fix this? I'm currently reinstalling the game to see if that will fix anything.
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
@crinrict I hope this helps, thank you!
@butterpie24 First thing I notice is your system is using all your page file. This is for virtual memory. If your going to run your system with duo monitors you need to increase the size of the page file. The Sims 4 does some post video processing in software so two frame buffers may be too much for this game - try disconnecting one monitor and see if that helps. I feel with two monitors you may need more free space on your system drive. I would recommend at least a 500Gb system device for a gaming rig. Prices are a lot lower now on ssds.
add: my guess is the game is running out of resources and wants you to try the legacy edition. Nice system but you have to get it set up right. The duo monitors are sucking the life out of resources. Increase the page file and free up some space on the system device (C). If you still have trouble try one monitor.
@roberta591 Thanks you, I just noticed that the guy that set up the pc made the disk with only 200Gb as the local disk, while there is an extra 1.8Tb harddrive being unused.. not sure why he did that when its a gaming setup. Would there be any way to fix this?
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