5 years ago
Batuu and University Crash
Product: The Sims 4 Platform:PC How often does the bug occur?: Every time (100%) What expansions, game packs, and stuff packs do you have installed? Every expansion (Except Eco Lifestyle), every G...
Before I do all of that, quick question. You said activate the sensor, play until it crashes, then click the button to end logging. Wouldn't the logging end when my PC crashes and I have to restart? Or will the logging thing include that as well?
@Thanatos606 Oh right, sorry, I was going to post that you should play until it crashes or for 20 minutes, which is the minimum we like to see if the game doesn't crash, but then I deleted that part because it doesn't sound like you'd get that far. I just forgot to delete the other part.
And yes, hwinfo will close when your computer crashes, but it does write data in real time, so the log should be intact when you reboot.
Ok, gonna try that then. Also, side question. I've also just realized that I can't even start The Sims unless I'm logged into Origin. Is it supposed to be like that? Or is my game just severely broken even more than expected. I don't remember it being like that before.
@Thanatos606 Sims 4 requires Origin to be open before it launches; that's the DRM for the game. Maybe you used to have Origin set to remember your password and open with Windows? Sims 3 also didn't have an Origin requirement for the first few years, and it still doesn't if people use discs or Steam.
This time, oddly enough, the game was able to run in Live Mode for about 40 minutes. I just loaded in a family and let it run for a while as they did their own thing and nothing happened. Eventually, I sent them to Batuu and it crashed in about five seconds after arriving.
@Thanatos606 Interestingly, your hwinfo log is mostly blank. It looks like it might have 40 minutes worth of empty space, but there's only 1:41 worth of actual data. Even in that short time, hwinfo picked up a drive warning and a eight bad sectors. If the number is stable, it's not necessarily a problem to have a few bad sectors, but chkdsk is still the best place to start.
Please let me know which drive Sims 4 is on, and if it's on one of your other drives, run chkdsk on that one too, using chkdsk /f /r X with X as the drive letter, as above.
Sorry for the delay, was getting a weird error when following along with the instructions, but I got it going once I altered the command part for where the txt file went. I've attached the results of the disk check thing. And Sims is on the C drive.
@Thanatos606 Interesting, what command did you use? This string used to work, but I haven't checked it in a while.
As for chkdsk itself, either the scan didn't finish, or its data is cut off. Did it throw any errors at the end? It's a good idea to run it again, just to be thorough. There was a lot of cleanup going on, and a second pass might be helpful.
Sorry for the delay in response.
For the command, I had to do "get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername ?match "wininit"} | fl timecreated, message | out-file C:\Users\PersonMcHuman\Desktop\CHKDSKResults.txt"
I've now run the scan multiple times, and it always looks the same at the very end when I get the data. Attached the most recent one here. At first I thought it was working, because I was able to play on Batuu for about 20 minutes (Also, during one test I went to Batuu and paused time and left it like that and it was fine for about 30 minutes, but then crashed almost immediately when I unpaused time and starting moving around), but it went right back to crashing after only a few moments. I can play other, far more intensive games, and I'm keeping an eye on GPU/CPU temps as well and it's not overheating.
@Thanatos606 This site's virus scanner is temporarily busted, apparently—it's not allowing access to any uploaded files. So I can't see the chkdsk results. If you don't want to wait for the issue to be fixed, you can upload the file to some third-party filesharing site and link it here.
If chkdsk reports there are no other actions required though, the next step would be testing your RAM. The more thorough approach is to test each module separately with MemTest86 (the free version is fine). Here are links to the download and a useful guide:
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
If you want to keep running hwinfo while you play, I'd be happy to take a look at another log, since the first one wasn't long enough to provide much useful information, other than the fact that it somehow recorded a long list of blank entries.
It's only gotten worse, doesn't even matter on Batuu anymore, I can't play the game at all without it crashing after only a few moments after loading into a household.
Here's the link to the HWI log thing.