Billing for Pre-Order Game
Dear Origin, I have just placed my order for The Sim4 PC Download. It's a pre-order game and will be released Fall 2014. I choose pay pal method for payment. My question is why Origin billed automat...
Forum Discussion
EA_Nils
Community Admin
Community Admin@xMERLiSE Hi,
Someone should have been in touch with you over email in the last days. Did you receive a mail from them?
Cheers,
Nils
@EA_Nils Hi!
Thank you for responding to me! I haven't recieved an e-mail from anyone as of yet. I did make another call on the 24th after I posted on this thread to see if anything was being done. The adviser, who was very kind, told me I should have recieved an e-mail like you have said, but I told him that I never recieved an e-mail from anyone concerning my problem. He told me that they would be getting my case to the manager of the team that is supposed to be working on this refund this Monday (today). I'm hoping I'll recieve and e-mail or any kind of information today. If not, I'll have to give them a call again tomorrow.
I was told I would get my money back, but this entire process is being so drawn out and I'm not sure what is going wrong.
EA_DavidThanks for the update. You should have received a fresh mail with an update now.
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