Black boxes at bottom left
The game crashed on me a few times today and ever since there have been two black boxes at the bottom left of my screen covering my Sim's mood and headshot (see attached). I've exited and restarted s...
Forum Discussion
@Sapphir567 If you use mods or custom content, please move the entire Mods folder out of Documents\Electronic Arts and onto your desktop, and delete localthumbcache as well. Load your save and see whether the problem is still present. If it is, please test on a new save as well.
Please also let me know whether your computer runs Windows or macOS.
I don't have any mods or custom content. I downloaded the game from Steam a couple weeks ago and only have about 19 hrs of playtime. I did download the holiday DLC (the free one) but I have not installed it, so that shouldn't be a factor at all.
@Sapphir567 Does the same thing happen in a new save? Please try one, just to compare it with your current save.
If a new save is unaffected, you can try restoring a backup copy of your current save:
https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen
Or you can try switching households and back. Be sure to use "save as" to rename the save first, so your original copy is intact if you want to revert to it. Save and quit to desktop after switching to a different household and before switching back, and delete localthumbcache.package in between as well.
- @puzzlezaddict So you're saying to start the game and click Save As to save a second copy of it, then switch to a different household, and then switch back to mine?
- @puzzlezaddict *Forgot to mention I have Windows
