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Nakatomi_Uk's avatar
Nakatomi_Uk
Rising Hotshot
5 years ago

Buy Parenthood And Now Getting Issues

I just recently bought Parenthood DLC for my Sims 4 I added the key to the add on and it added to my account and downloaded just fine and then it installed the latest Sims 4 patch, my partner went to...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Nakatomi_Uk  Start by clearing Origin's cache and restaring your computer.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Is your base game currently installed?  If so, please try repairing it: open your game library, right-click on the Sims 4 icon, and select Repair.  Then try to download just one pack.  If it works, download one more, and then one more.  It's tedious but sometimes helps.  Any time you get an error, clear Origin's cache, restart your computer, and try again.

If this doesn't help, try disabling your antivirus while downloading.  As long as you don't do anything on the internet other than downloading the game, you should be fine.

  • Nakatomi_Uk's avatar
    Nakatomi_Uk
    Rising Hotshot
    5 years ago

    I tried the repair option after clearing the cache didn't work, I even went to the extreme of removing sims 4 and origin and downloading them all again but under the sims 4 content section there was The Sims 4 Legacy Edition and it was free, I added that and it downloaded and then I shut down Origin. I then restarted Origin and then all my add ons downloaded and installed I got S4 running then after 20 mins it just crashed without warning again.

    I assume the crashing is the issue with a sound bug and they are patching or fixing the issue for next week yes??

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @Nakatomi_Uk  The crashing due to sound issues will hopefully be fixed soon, but that's not the only reason the game can crash.  More immediately though, running the Sims 4 Legacy Edition means you won't be able to use any content released in the last year, whether packs or free updates.  You also won't have the benefits of patch fixes, although I'm not sure whether the sound issue counts.

      Are you currently running the LE?  You should be able to switch back and forth in Origin: open your game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and select the version you want from the dropdown menu.  If you don't see the option to switch to 64-bit, repair the game and look again.

      As for the crashing itself, I can take a look at a dxdiag if you want and let you know whether there are any other obvious issues that might account for the issue.  Since the game was running badly before, there might be something you can address.  Hit Windows key-R, enter "dxdiag" without quotes, let the scan finish, click "Save all information," and save the file to your desktop.  From there, upload it to a third-party filehosting site and link it here.  This site's virus scanner is currently blocking all attachments.

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