Forum Discussion

Anonymous

8 years ago

Solved

Can´t Start Sims4 [ed35e0ea:29f00e76:00000000:18a1dd51]

I dont know why, but I can´t start my game and the error message says that the game is allready started! (and I rebootet my pc ofc)

Help?

I do not have mods installed, anymore. Antivirus Program is off, and so on.

jeni614
6 years ago
You are a genius! I was about to just total pull the plug and never play the Sims again! For others reading this, I have a Mac and started getting this error message after upgrading my OS to Catalina, I did what everyone else was saying to try with no luck (including EA), THIS WORKED!!! Thanks again!
theSimulator27
6 years ago
Thank you so much!! This was an easy fix! Does the old electronic folder need to stay on desktop even after the new one is created? I have already transferred mods & saves.
Tialetsplay
6 years ago
You can delete your old electronics art folder as you won't be needing it.
EA_Lanna
Community Manager
6 years ago
Marking as Solution for visibility purposes

Hi folks,

As you found the advise shared in this thread from earlier years weren't that helpful. This is because what causes these issues change over time so it's very likely something else is causing this error message today.

If you're on PC, please join a current thread on this as the advise should be more up-to-date. If you can't spot one, please create a thread for it. For Mac Catalina players, check out this thread: https://answers.ea.com/t5/Technical-Issues-Mac/Info-The-Sims-4-macOS-Catalina-Troubleshooting/m-p/8291917#M20883

PC players get help with their technical issues in The Sims 4 here.52,783 PostsLatest Activity: 3 minutes ago