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pandalover3366's avatar
pandalover3366
6 years ago
Solved

Can’t find Electronic Art folder Windows 10 (laptop)

I recently downloaded sims 4. And I have CC downloaded but I can’t find my Electronic Arts Folder can somebody help me please? It’s a HP laptop and it’s Windows 10 (I think)
pc
  • Mioya17's avatar
    Mioya17
    6 years ago
    @pandalover3366 I had the same issue. I realized that I had to boot the game (The Sims 4) once in order for the Electronic Arts folder to show up in my documents. It wasn't there before.
ky_sfl12's avatar
ky_sfl12
2 years ago

I'm not sure what's wrong but my game isn't booting and my folders missing I've deleted the ea app and sims repaired it but nothing works anyone here can u help

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @ky_sfl12  Is OneDrive running on your computer?  If it is, whether you use it deliberately or not, please pause syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen.

    If this doesn't help, please let me know whether Sims 4 has ever run on this computer.  Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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