Based on your name I take it you are from Denmark. EA's preorder system does not work here or in most of the EU. EA need to fix this on their end. Until they do I recommend that you buy on release. That they have no preorder bonus may be linked to this. They have early buy incentives. For For Rent this is valid until Jan. 31 2024. The only ones that might be able to get you the early buy items are EA help. This is a user help user forum we can not access your account details.
Thank you for the info on the part about the pre-orders. This problem might be tied specifically to the EA-app, since I'm pretty sure that I never had any issues with pre-orders on the old origin platform. It could also be tied to some of the never and more stringent safety-features for the use of credit-cards that causes it to be blocked, maybe its an internal timeout safety mechanism for when the money is reserved for billing on a later date that the EA-app doesn't function properly with since the 2-step verification on initial purchase maybe doesn't extend to the later billing date.
But I've have never had any issues with getting the pre-order bonus items when buying packs or pre-orders before just now. And in this instance it is understandable since I technically "just" bought the "Horse Ranch Expansion".
Also It did seem odd to me, and one would think the EA Helpdesk would know that, but they specifically pointed me to ask on the forums for a resolution, since they told me they didn't have access to make those kinds of changes. But this is also the first time, that I have ever I've posted on the forums and Answers HQ for the Sims 4. So I really wouldn't know that in advance.
So as I understand it from you, I'm basically barking up the wrong tree here, to get an answer and possible resolution... that's disappointing since it took more than a week for EA Help, just to get me where I am now.
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