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Anonymous's avatar
Anonymous
10 years ago

Can not connect to Sims 4 Gallery

I can not connect to sims 4 gallery where i have so before. my origin account says im online but when i open sims 4, it says i am offline and then give me the option to connect but says it is unable ...
pc
Diamond_Llama's avatar
Diamond_Llama
10 years ago

Thanks for the prompt reply.

I have tried shutting down the game, and Origin, then disabling the firewall and antivirus, restarting the game and Origin. This has had no effect.

I have double checked and Origin and The SIms 4 appears on my firewall whitelist.

I am based in South Africa, could there be a problem between my ISP and your server ( I had a similar problem with Guild Wars 2 a few years ago.) How would I go about testing that if it was possible?

Thanks for your assistance thus far.

Diamond Llama

Anonymous's avatar
Anonymous
10 years ago

Tagging @SandArcher as she might have an idea about that one. 🙂

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