Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Approved

Can not connect to Sims 4 Gallery

I can not connect to sims 4 gallery where i have so before. my origin account says im online but when i open sims 4, it says i am offline and then give me the option to connect but says it is unable ...
pc
Diamond_Llama's avatar
Diamond_Llama
10 years ago

Thanks for the prompt reply.

I have tried shutting down the game, and Origin, then disabling the firewall and antivirus, restarting the game and Origin. This has had no effect.

I have double checked and Origin and The SIms 4 appears on my firewall whitelist.

I am based in South Africa, could there be a problem between my ISP and your server ( I had a similar problem with Guild Wars 2 a few years ago.) How would I go about testing that if it was possible?

Thanks for your assistance thus far.

Diamond Llama

Anonymous's avatar
Anonymous
10 years ago
Approved

@Diamond_Llama which ISP are you using? 

I've never personally experienced any issues with the gallery (I'm South African). Do you have other games in Origin that have online services? Do those work? 

EDIT to add: just tested, it does work for me. Could you perhaps try running Origin as admin ( Right-click on the Origin icon on your desktop and choose run as administrator ) as well as are you running the Beta version? No idea if it makes a difference, but I suppose it's worth a shot

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