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Anonymous's avatar
Anonymous
8 years ago
Solved

Cannot Download Holiday Celebration Pack for Daughter's Underage Account

I really wish there was a game code for the Sims 4 Holiday Celebration Pack. I cannot install it on my daughter's game because her account is underage and there is no way other than game codes to ins...
pc
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi @eedemirovic,

    I'm going to mark this thread as solved because of what I told you on my Private Message.

    For everyone wondering the same - please, contact one of our advisers through EA Help. You will find a detailed explanation on how to contact them if you need it here.

    If you have any question, don't hesitate to ask 🙂

    -Mai

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @eedemirovic,

For packs that are not free, as you probably already know, you can get the codes by purchasing them in stores.

For The Sims 4 Holiday Celebration Pack, that's actually a good question. I'll try to look into this. You can also contact one of our advisors through EA Help, and ask them about it.

Thanks, and welcome to the community,

-Mai

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hi Mai! Thank you for looking into this! My daughter's account name is EllaBellaSerena. 

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      Hi @eedemirovic,

      I'm going to mark this thread as solved because of what I told you on my Private Message.

      For everyone wondering the same - please, contact one of our advisers through EA Help. You will find a detailed explanation on how to contact them if you need it here.

      If you have any question, don't hesitate to ask 🙂

      -Mai

  • Anonymous's avatar
    Anonymous
    8 years ago

    I¨m having the same problem and wondering what the solution was. Can I buy a game online and transfer it to my childs account?

    I cannot in any way understand why its so diffucult to buy a game for your child...........

    • jpkarlsen's avatar
      jpkarlsen
      Hero (Retired)
      8 years ago

      @albefdf

      The solution to that is like @EA_Mai wrote to purchase it in a store.

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      Hi @albefdf,

      Games can't be transferred from one account to another, and underage accounts can't use Origin store, but you can redeem codes on them. You can buy a digital download and use the code you receive in your child's account. I would recommend taking a look to this article for more information on where to buy games: Where to buy EA PC digital download games

      You can also go to a physical store and buy a physical version of a The Sims game (either a disc or code in a box). These boxes include a code you can redeem in any Origin account, including underage accounts.

      If you are asking about Holiday Stuff pack, please, contact one of our advisers through EA Help.

      Let me know if you have any other questions 🙂

      Welcome to Answers HQ!

      -Mai

      • Anonymous's avatar
        Anonymous
        8 years ago

        Hi @EA_Mai

        Thank you for your answer. 

        Yes I found a way to buy the expansions at cdkeys.com. My daughter would really like the christmas Holiday pach though. I strikes me as very odd, that she can't get it. I mean it's free and she is the age required for this pack.......

        I will try EA Help, but still it should be easier - or am I very wrong?

        Best regards

        Kristoffer

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