Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

Cannot Download Households/Sims to Gallery

Problem: Cannot download to gallery (sims/households) I open into online Gallery, then open into My Library, all households/lots are displayed just fine in scroll-through menu. I open into any ran...
pc
Anonymous's avatar
Anonymous
10 years ago

Our security software installed is WebRoot from Best Buy. Is there anything specific we should do or look for?

crinrict's avatar
crinrict
Hero+
10 years ago

Don't know that but check if there's a quarantine or a place where you can add exceptions and add thesims.com and origin.com as well as ts4.exe and origin.exe

  • Anonymous's avatar
    Anonymous
    10 years ago

    I don't have ts4.exe or origin.exe in my computer. Is that bad?

    • crinrict's avatar
      crinrict
      Hero+
      10 years ago

      You probably do or the game won't run at all. It might be just called ts4 and origin without the exe.

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