My sims 4 won't turn on, and when I try to turn it on, it says that "it can't find the specific file" or something along those lines (I'm translating it for y'all). It has been like this since the daily rewards started. I managed to fix it before but now I'm having more trouble. When I try to fix it, it either goes in a loop where it says that it's "counting time" and then that it's fixing and it goes on like that, or it says that that there aren't approved rights or something like that. I did everything I could think of, took out my mods, restarted my computer, logged out and into my account, but it still doesn't work. I'm mostly worried that I won't be able to receive the daily gift and I'll miss out, but I also just want to okay the sims. I hope that somebody will help me.
I play on PC and my sims is up to date.
The screenshot attached is what comes up when I try to turn on my sims.
It roughly translates to
"Error
Unable to find the specific file"
@Aesteq_ I've merged your post with the master thread for this issue. There are some suggestions you can try in this thread, and the error appears to be mostly or entirely related to security software, so start there.
Hi everyone,
As already said before, I've got the same problem as you. I've tried to make an exception with the launching file of The Sims4 in my antivirus Avast. It worked two days... then I have the same issu today (file not found etc.). I have tried to disable Avast. Same problem. So I have made a reparation of my game via EA App. It is a long process and I am fed up with doing it several times a week. Please EA, find us a solution !
As said before, I play on PC, via the EA App, no mods installed, Avast antivirus (which never created problems with my game before).
Thanks for your help.
