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jlhk001's avatar
jlhk001
6 years ago

Cannot start the Free Sims 4 - Out of Memory

When starting the free Sims 4, the game crashed after the Title Screen and a popup window (see attached) is shown, Unable to start: The game has run out of memory. [223471fd:0d5ce4eb:000000c...
pc
SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
6 years ago

Hello @jlhk001  @WhoDaresWin96 

Can you open Task Manager and let me know how much memory Sims 4 is taking up?

Are there any other programs listed there that are using up a lot of memory?

jlhk001's avatar
jlhk001
6 years ago

1. Task Manager shows 29.7MB for the process Sims 4

2. Only processes running are Orgin (EA Game Launcher) & Sims 4 (right after reboot & login)

3, Error now shows a different one:

Initialization error at startup

(see attached)

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Hi @jlhk001 

    the initialization error is usually caused by missing rights.

    Possible culprits

    • Firewall/Antivirus Blocking
    • Windows Controlled Folder Access blocking
    • Not enough rights
    • jlhk001's avatar
      jlhk001
      6 years ago

      Second error now fixed with allowing Controlled Folder Access.

      Still don't know:

      1. What causes the first error

      2. What causes the first error to change to the second error.

      • crinrict's avatar
        crinrict
        Hero+
        6 years ago
        Hard to tell.

        Did you ever have any other version of the game installed on this computer ? CAS Demo or Game Demo ? If so, did you properly uninstall those ?

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