Forum Discussion

mrdino10's avatar
mrdino10
6 years ago

Can't connect to EA servers or activate my sims 4!

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 4 What expansions, g...
pc
kreatora's avatar
kreatora
Hero (Retired)
6 years ago
@mrdino10

Check if your Windows Defender didn't start blocking Origin and game after Windows update.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

Clear Origin Cache - https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If it will not work:
Uninstall Origin by using Revo (free version) - it will be clean all traces of Origin from your computer
https://www.revouninstaller.com/revo-uninstaller-free-download/
and install again
http://origin.com/download

I don't work for EA
  • mrdino10's avatar
    mrdino10
    6 years ago

    Thank you! 

    I'll try that now! 

    🙂

    • kreatora's avatar
      kreatora
      Hero (Retired)
      6 years ago
      @mrdino10

      Can you log in to your Origin account? If you can't, try to change your password. You will find these options at the bottom of the login panel. Click on it and follow the instructions.

      • mrdino10's avatar
        mrdino10
        6 years ago
        @kreatora Yeah I can, I have already also changed my password because I read it may be that. But, its not sadly.
  • Cindyteohs's avatar
    Cindyteohs
    Newcomer
    4 months ago

    hi, I am using PS5 i am having same issue which cant connect to EA games?

    Would like to seek for help

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