I did that about six times! Why isn't anything working! This is so crap!
I've had this same problem with my sims 4. I've tried for almost a week trying to get sims working. Other games work fine, and my gf who shares my origin account with me can play it with no problems. I have noticed that if I look in the "Program Files (86x)" "Origin Games" "Sims 4" that I have no sims4.exe where in other games I'd have that game with .exe, I've tried so many things including allowing apps through fire wall, uninstalling origin and sims, and many others but still no luck. I've seen posts on this since 2015/16 so obviously this has been around for years and still no fix to it which is pretty stupid and almost lazy by EA I think for it to still be a problem. I'm just annoyed that its obviously not my computer because other games work fine.
@Huggable10 The .exe for Sims 4 is TS4_x64.exe (64-bit version) or TS4.exe (32-bit Legacy Edition). The default file path is:
Program files (x86)\Origin Games\The Sims 4\Game\Bin [or Bin_LE]
If you're getting the can't connect to servers to activate error, that usually means one of two things: either Origin doesn't have a copy of Sims 4 registered to the account that's currently signed in, or that you haven't opened Origin in online mode in so long that the activation has expired. In the second case, just put Origin in online mode (make sure Sims 4 is in the game library), and if that doesn't help, clear Origin's cache and try again.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If Origin doesn't list Sims 4 in your account, it's possible that you're signed into a different account than you originally used to buy the game. If you can't find that old account, or this isn't the problem, you'll need to contact EA customer support to get things sorted out.
@mrdino10 What version Windows are you using?
@Huggable10 First of all only one person can be logged into the same Origin account at a time. You both can not be logged into a "shared" account at the same time. Origin is the DRM for this game and has to be installed and running and logged on to the account with the Sims game. So if your gf is logged into the "shared" Origin account you will need to bump your gf off or you can not run the game. You can have 2 Origin accounts with different logins but you can only redeem the game code to one account.
Community Manager
