I've been having the issue where my game cannot connect to the gallery, where it tries to constantly connect online but is stick just loading. No error message or anything, it started a few days ago during the weekend. Before that, the gallery was working just fine, I am connected online through origin. I've also checked my control panel and proxy is unchecked, I even tried repairing my game, still didn't work. I have checked all the posts connected to this issue and none of the solutions have worked for me. I even tried doing a factory reset of my game and now I'm getting "unable to go online: one or more of the sims online services are currently offline. Try again later." Never got that before, so I don't know if this is considered progress.
Product: The Sims 4
Platform: Windows 10
Which language are you playing the game in? English
How often does the bug occur? Just started, was doing "attempting to connect" and loading forever before for two days
What is your current game version number? most recent
What expansions, game packs, and stuff packs do you have installed? All, except for Tiny Living, Realm Of Magic, Strangerville, & My First Pet Stuff
Steps: How can we find the bug ourselves? Go into the sims 4 and click on gallery, then click go online
What happens when the bug occurs? I can go to my library and see it, but I can't see anything else in the gallery
What do you expect to see? The game saying connected to the internet
Have you installed any customization with the game, e.g. Custom Content or Mods? yes, but took them out before trying steps
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure