GamerJazzy2000
6 years agoNew Rookie
can't connect to internet
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.54.120.1020 What e...
- 6 years ago@gamerjazzy2000
I assume you have a Win10 system
This is the EA advice given to another user in a similar case:
Hold down the Windows Key and press X.
Click Administrator: Windows Powershell.
When the command prompt opens, type ipconfig/flushdns and press Enter.
Type ipconfig /registerdns and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh winsock reset and press Enter.
Once you complete this please complete the following steps mentioned below and your issue should be resolved.
Open the Start menu and search for msconfig.
Click on System Configuration.
Click the Services tab.
Check the box to Hide all Microsoft Services, then click the Disable All button.
Click on the Startup tab, then click on Open Task Manager.
It can take a few seconds for the Task Manager list to load.
Click each of the Startup programs in the list then click the Disable button.
Close the Task Manager window.
Click OK on the System Configuration window to save your changes, then restart your computer.
Once you restart your computer, try launching your game again.
I don't work for EA