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NJOHNSON11's avatar
NJOHNSON11
6 years ago

Can't Create sims

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? all of them except moschino
Steps: How can we find the bug ourselves? happens when trying to create a sim
What happens when the bug occurs? when I try and create a sim the game either closes by itself or doesn't fully load the create a sim the screen just shows the grass and sky background (I'm not able to do anything though).
What do you expect to see? My game doesn't close automatically or I'm able to create a sim
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the newest patch 1.58.63.1010 also installed university

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when I try and create a sim the game either closes by itself or doesn't fully load the create a sim the screen just shows the grass and sky background (I'm not able to do anything though).

pc

2 Replies

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Hi @NJOHNSON11 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • NJOHNSON11's avatar
    NJOHNSON11
    6 years ago

    I just tried it still experiencing the same issues. Thanks though. 

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