Can't download gallery files "Could Not Locate this item"
Hello, so I've been playing sims 4 since the release and I've built up a large tray folder full of gallery downloads. Not long ago, I noticed that when opening older gallery lots, I get a message saying "Could Not Locate This Item". All of the thumbnails beside the first one are blanked out. I can't access my own builds or downloaded ones from others because of this popup. It's extremely irritating because now I can't get back all of my old builds.
I've looked everywhere online and tried everything including repairing my game, checking my anti-virus software, removing mods, clearing game cache, clearing origin cache, etc and I can't find a fix. Now I want to note that I am not getting the red X's like everyone else having this issue is saying. I don't know what else to do. Please help :/
@devyx11 It looks like most or all of your Tray items are missing files. For reference, this post lists the various file types:
https://www.carls-sims-4-guide.com/forum/index.php?topic=26535.0
As you can see, every type of item includes a file with a .trayitem extension, which many of your clusters of files (grouped by timestamp) are missing. Those that do include a .trayitem file are still missing something else.
I don't know why these files would have disappeared—maybe you were running a program meant to save space that flagged these files as extraneous and deleted them. Point is, if you can't find the missing files, then I doubt there's anything you can do to recover the associated library entries. I once tried to delete one of the files at a time and recreate a dummy version, hoping that the game could still recover enough info for me to place a given lot, and I got nowhere, but you could try if you wanted. The key would be that the name of the file, the string that comes before the file extension, would need to match exactly.
Hopefully you uploaded at least some of these Library items to the Gallery, in which case you can download them into a clean Tray folder, and they should work fine. But otherwise, there's unfortunately not much you can do.
