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Anonymous's avatar
Anonymous
9 years ago

Can't find my product code for the sims 4, help!!!

Hi, so I haven't played the sims 4 in a while and when I went to play it, it says I need a product code. I have installed this game not bought the disc and I can't find the email with code in it. Ple...
pc
Phantomlover1717's avatar
Phantomlover1717
Legend
9 years ago

Could you check in Origin under the 'My Game Library' tab if the game shows up under there? If so, you can just install it through there.

  • Anonymous's avatar
    Anonymous
    9 years ago

    I tried looking in my game library but nothing has showed up, I have installed the game and paid for it ages ago but I think I've deleted the product code email and I looking if I can get another one or the same one, idk how it works ☹️

    • Phantomlover1717's avatar
      Phantomlover1717
      Legend
      9 years ago

      Give these a try:

      The game no longer shows up in Origin

      Try the following things: 

      • Restart Origin.
      • Log out and back in and use the email address instead of the user name. Make sure to use the one you used to register the game in the first place.
      • Reinstall Origin.
      • Restart your router/modem.
      • Make sure the game isn't hidden by accident. To check, put the filter to Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))
        Spoiler
      • Get in touch with an EA Game Advisor.

      Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232

    • bsalling72's avatar
      bsalling72
      5 years ago

      I know it’s been a few years since you wrote this but were you able to get back your game

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @Zeusyboy321, I'm locking this thread as it is quite old.

        If having an issue then please create a new thread with as much information as possible. 

        Darko 

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