Thanks for your reply. I can't check that at the moment as I uninstalled the actual SIMS game to try and solve the issue (I told you I don't know what I am doing!!) and now I can't reinstall it as when I try it tells me I have already used the product key! I own the disc and have it in front of me but can't use it! Why can't using a computer game be simpler!!! Waiting in a queue to chat with EA game about what to do!
@smudge4life Open Origin, log in using the same login and password you used to activate the game, you should be able to install the game.
