"Can't load sims 4 with this video card"
hey, me again, I have a pretty old laptop, I've had it for maybe 10-15 years and I had just downloaded the sims 4 a few months ago. One day, after downloading some mods and planning to load to the ga...
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@thesaturngirl561 If you need help with either, can you ask a family member or friend? Running a dxdiag is extremely simple: click Windows key-R, enter dxdiag in the box in the lower-left corner, wait for it to finish, click "Save all information," and save the file to your desktop. You should see your antivirus somewhere under Windows Settings > Update & Security; the exact path may depend on your operating system.
I finally got the dxdiag to work, but the anti-virus, not so much. I kept searching for updates and security on my laptop and couldn't find it, I have a feeling I'm one step closer to getting my sims back though.
@thesaturngirl561 Please attach the dxdiag to a reply here. I need to read it myself.
sorry again for the late reply, I hope this is what you meant.
@thesaturngirl561 Yes, this is exactly what I wanted. Your dxdiag lists a number of Windows errors, so please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, please install the newest-available driver for your laptop's Nvidia graphics card. This driver is still quite old, but it's a couple years newer than the one you have installed. You can get the newest driver here:
https://www.nvidia.com/Download/driverResults.aspx/132841/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart your computer after installing and before trying to play.
If any of these steps are confusing, feel free to ask for clarification. It's critical to do them correctly, so I'd rather go over the steps again than potentially have something get missed.
