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ChiKiwi2016's avatar
ChiKiwi2016
2 years ago
Solved

Can't login to game from EA App

I'm trying to log into the Sims 4 game but am unable to do so. I played about 24 hours ago but haven't been able to access the game since. I can get to the EA App, but I click on play, nothing happen...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @ChiKiwi2016  Does the EA App look like it's loading normally?  If not, please force it to update.  Go here:

    C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

    And launch the EAUpdater.exe.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If you still can't play, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@ChiKiwi2016  Does the EA App look like it's loading normally?  If not, please force it to update.  Go here:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

And launch the EAUpdater.exe.

If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If you still can't play, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • ChiKiwi2016's avatar
    ChiKiwi2016
    2 years ago

    Dear @puzzlezaddict 

    You are a Sims 4 angel and guru!  Did as you suggested. The EA App was fine but game still wouldn't launch game. Then I took the entire Sims 4 folder out as you suggested and it worked! I played and saved and played some more! I can't thank you enough - it's hero players like you that give the Sims 4 community it's great reputation.

    ❤️ Chikiwi

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