Hi there!
Has this started recently? As in you have played fine before now in households or is this the first time playing the game?
Black screen freezes and white screen freezes can be due to graphical problems. Are your computer and graphics specifications at the required levels to play the game? Check them out here:
http://www.systemrequirementslab.com/cyri?gameName=the-sims-4&itemId=12305&p=rDo you play full screen mode? In some cases like yours playing in windowed mode can solve the issue.
To play in windowed mode go to the in game menu. Then go to “Game Options”, and then go to “Graphics"
In the Graphics section there should be a display option . Set this to Windowed.
You can also try turning off post proccesing effects in the Graphics menu and see if that helps.
(I am not affiliated in any way to Ea and am not responsible for any damage to your computer or games)