Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Solved

Can't play Sim 4 anymore. What does it mean by "Can't run with video card...?"

I bought my game about a year ago, and until today, it has been working fine. The last time I played it was about a month ago (maybe a little less). Since then my game, computer, and Origin has gone ...
pc
  • Anonymous's avatar
    Anonymous
    9 years ago

    I repaired my game and it started working again.

    Thank you for your advice! 🙂

crinrict's avatar
crinrict
Hero+
9 years ago

Hi @KeddersPrincess

please try the following things

  1. See if it starts in Windowed Mode: https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/
  2. Turn off Origin In Game
  3. If you have a dual graphics system, make sure the game runs on the card and not the chip
  4. Uninstall and reinstall your graphics drivers
  5. Rollback to earlier graphics dirvers

Test after each step

If you have troubles with any of these, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Anonymous's avatar
Anonymous
9 years ago

I repaired my game and it started working again.

Thank you for your advice! 🙂

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.53,035 PostsLatest Activity: 4 days ago