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bpink1234's avatar
bpink1234
3 years ago
Solved

Can't redeem Sims 4 Expansion Pack Product Code.

I purchased a disc copy of the Sims 4 Get To Work Expansion Pack from Amazon a few weeks back. Unfortunately, it's unplayable. Whenever I attempt to install it, I get a pop up saying the product code...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @bpink1234  File a complaint with Amazon itself saying the seller sold you a defective product and refuses to make good.  It might help to include a screenshot of the code showing as already redeemed and a photo of the code itself, perhaps along with your chat with EA support.  Depending on where you live and whether you have Amazon Prime, you may be able to get a refund for the purchase.

    There's no way to use the files from the disc you purchased.  Even if you were able to install the pack, the EA App would still block it from loading in-game since the App thinks you don't own it.

    In the future, consider buying directly from EA during a sale.  Expansions are usually 50% off, at least in my region, with game and stuff packs having smaller discounts.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@bpink1234  File a complaint with Amazon itself saying the seller sold you a defective product and refuses to make good.  It might help to include a screenshot of the code showing as already redeemed and a photo of the code itself, perhaps along with your chat with EA support.  Depending on where you live and whether you have Amazon Prime, you may be able to get a refund for the purchase.

There's no way to use the files from the disc you purchased.  Even if you were able to install the pack, the EA App would still block it from loading in-game since the App thinks you don't own it.

In the future, consider buying directly from EA during a sale.  Expansions are usually 50% off, at least in my region, with game and stuff packs having smaller discounts.

bpink1234's avatar
bpink1234
3 years ago

Okay, I see what you're saying (about the files). When I opened the game today to give it another go, I saw it had folders on it and thought they might be accessible but wasn't sure. I will try contacting Amazon directly again and see if they'll help. I'm hoping they will since I have the screenshots.

Yeah, I'll never buy another EP through Amazon or any other retailer besides EA again. 

Thanks again for your help. Hopefully, I'll get the refund and can try getting the pack during a sale.

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