Forum Discussion

bellatorem_ox's avatar
8 months ago
Solved

Can't run The Sims 4 with the video card in this system.

Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed. [0e6d1221:1df4e8dc:8001000...
  • puzzlezaddict's avatar
    8 months ago

    @bellatorem_ox  Your dxdiag shows that your laptop's page file is massive and almost all used, which means that you probably have a lot of background processes running and taking up resources.  Please open the Task Manager's Startup section and disable anything that doesn't need to start with Windows: Edge, Discord, update services from random apps, etc.  Disabling these won't prevent them from working, just keep them from running all the time when you aren't even using them.  If you have questions about what to disable, feel free to post a screenshot or two of this startup list.

    Restart your computer again, wait two minutes without doing anything, and then open the Task Manager.  Let me know how much RAM is in use overall: the percent in the Memory header.  If it's more than, say, 30%, you have more services to disable on startup, or perhaps something else is running that you don't know about.

    Otherwise, try again to play Sims 4 and let me know what happens.