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Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
  • Anonymous's avatar
    Anonymous
    9 years ago

    What should I do from the recommendations because I removed the Origin in game and tried to update the Intel Graphic card and it was unsuccessful.

    • Phantomlover1717's avatar
      Phantomlover1717
      Legend
      9 years ago

      @MiddleEarthFan1 did it end up working? If you have issues with installing the drivers for Intel, contact Intel or the store you bought the computer from. 

      Your drivers are from 8/4/2015, so there should be an update on them. 

      • Anonymous's avatar
        Anonymous
        9 years ago

        I keep getting this error message when I try to update the graphics card. Also, roughly around the same time this started doing *, I implemented a secondary screen, could that have done it?

        The driver being installed is not validated for this computer. Please obtained the appropriate driver from the computer manufacture.

        After saying yes, it takes me to this link: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005469.html

  • HeroGirl0517's avatar
    HeroGirl0517
    8 years ago

    I'm having the same problem but I've tried all the things listed and still the sims 4 won't run. I'm pretty sure my pc meets requirements but her they are just to make sure.

    • Anonymous's avatar
      Anonymous
      8 years ago

      I also tried all the advice found above and elsewhere on the net to no avail.  I eventually fixed the issue by checking "Disable full-screen optimisations" in the Compatibility properties tab in Explorer.  The file to change is TS4_x64.exe (or TS4.exe for 32-bit Windows, presumably...) in C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin.  Screenshot attached.

      • crinrict's avatar
        crinrict
        Hero+
        8 years ago

        Hi @FurryMittens

        thanks for that info. That's interesting and would explain why some people have luck running the game in windowed mode but not in full screen.

    • Anonymous's avatar
      Anonymous
      8 years ago
      The same thing happened to me and I just couldn't figure out how to solve the problem... I went to my game settings and made it 32-bit instead of 64-bit, and voila! It started working! Not sure if you've already tried this but you should, it might work.

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