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Anonymous

10 years ago

Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...

DxDiag.txt76 KB

Phantomlover1717
10 years ago
Give these a try:
http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

You have the Intel(R) HD Graphics 5500. Which should run the game on a medium setting.

Anyways give the solution a try.

Hero+

10 years ago

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Anonymous

10 years ago

I already put my dxdig on the first post.

crinrict
Hero+
10 years ago
Sorry, somehow thought you were a different user then OP. Dah

leaving this to @Phantomlover1717 then

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