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@Maria_S_Avila Please try saving a different house and a different set of sims to the library and see whether it works. If it does, try saving your sims one at a time, and the house one room at a time, to see if there's a specific sim or room that's causing the problem. Let me know what you find.
If nothing saves to the library at all, please go into Documents > Electronic Arts > The Sims 4, and move the Tray folder to the desktop. Then try again to save something. This will temporarily hide all your already-saved items, but the files themselves will still be intact in the folder you've moved and can be restored later.
So funny that's what I have been doing, I have been saving homes to move over into my save, but for some reason I can't get the Spencer-Kim, Goths, or the friends house to save. But I was able to save the pancakes home, but not the pancakes family.
I may try your second option, since no matter what I have done it just doesn't work.
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