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pdogg53146's avatar
pdogg53146
7 years ago

Can't start new game/ go back to main menu once in a game

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.47.49.1020
What expansions, game packs, and stuff packs do you have installed? All except Romantic garden, spooky stuff, luxury party and get famous.
Steps: How can we find the bug ourselves? Launch the game, try and make a new household or go into a save and try to exit to main menu.
What happens when the bug occurs? When I click on new game, nothing happens, and when I click exit to main menu the screen goes dark and nothing happens.
What do you expect to see? Cannot make a new game, game doesn't react to clicking on new game.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. November 2018 Patch.

‌

 Removed all script mods including MCCC, MCWoohoo, WickedWhims, POse PLayer, Teleport any sim, etc.

pc

4 Replies

  • pdogg53146's avatar
    pdogg53146
    7 years ago

    When I remove them I can make new saves but I still can't return to main menu.

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

     Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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