Forum Discussion

Seasoned Newcomer

11 years ago

Can't update my my sims 4 and EA people can't solve their own issue

I've tried repeatedly to update my game but it keeps giving me an error message that my connectivity needs to be checked or to just try again later. I Rebooted EVERYTHING! At one point it got to 11% t...

Phantomlover1717

Legend

11 years ago

If phone doesn't work try the chat, EA has really friendly people on the helpdesk.
help.ea.com/en/contact-us/new/

I sounds to me like your internet connection just disconnects, maybe for a few seconds.
This might help:
http://help.ea.com/en/article/losing-connection-to-ea-servers/

ajinthebay

Seasoned Newcomer

11 years ago

Yea they're friendly until they realize they can't fig it out so they disconnect u which they did to me...in the meantime I'll look that up

Phantomlover1717
Legend
11 years ago
I'm sorry you had to have that happen. I hope we can help you with the problem.
- ajinthebay
  Seasoned Newcomer
  11 years ago
  So do I because it really sucks!! So it wasn't the ports or my connection so I'm going to try backing up everything then uninstall/reinstall the game
  - Phantomlover1717
    Legend
    11 years ago
    http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/m-p/4276949#updateInstall
    There might be an answer for you as well.
    
    And to help you with the back up:
    http://sims4.crinrict.com/en/2014/09/save-games/

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Can't update my my sims 4 and EA people can't solve their own issue

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