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hazydaizy101's avatar
hazydaizy101
5 years ago

CAS swatches unavailable - GLITCH?

Hi! I’ve recently encountered an issue with my game following it’s brand new 21st Anniversary Update. My CAS swatches, both EA and Custom Content, are unavailable when I try to select them. Instead there is a small white triangle that comes up underneath the swatch bar.

My Build/Buy mode is also glitching and isn’t showing ANY items. In the pack selector bar there is a grey bubble with three dots. I am unable to click it or remove it.

I’ve tried removing my Mods and relaunching the game but nothing has worked so far. My game is playable but broken... PLEASE HELP!!

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    Hi @hazydaizy101 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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