Forum Discussion
Yesterday I played for the first time after I did the stuff you suggested and in the middle of doing something and the computer freezes again and I had to do an emergency shut-off I think it might have to do with the humidity of yesterday. I'm going to be testing Geforce experience after I reinstall it to see if that might help any. So installing the Geforce might take some time in order to get it done. 1st dixdiag is from yesterday
note: since for some reason I can't use Geforce experience (since it asks me to activited my base game again in order to run Geforce but origin says code not vaild from my *legal copy of the game)- I tried to have the options in-game be the same as the options in the geforce and just as I was saving my game the game did the freezing thing
It might be the humility between yesterday and today
This kind of a reason which is why I originally started playing in window 32mode both *before* and after I had mods. I have a different thread from last year or so... and someone was very rude about me having this problem.
@Madamelee I don't know what happened in the other thread, but as long as you're willing to troubleshoot, I'll keep trying to help. I don't think GeForce Experience is going to improve things though. Most of what it does for a game like Sims 4 is just choose your graphics settings for you. But you can easily set them manually instead. I saw you made a separate thread about GFE, which I moved to the Sims 4 forum because some other people here have tried to troubleshoot the same issue before, so hopefully one of them will have an idea.
If you want to check how your computer's hardware is running, that would be a good next step. The humidity may or may not have an effect; the heat is more likely to be a problem, but both can contribute.
Please download hwinfo (for free) from here:
https://www.hwinfo.com/download/
You can choose to install the full version (under Installer) if you want, and be sure to click the green button, not the orange one. Or, if you'd prefer not to install anything, download the portable version instead. You can unzip it and launch it from Downloads or wherever you want to keep it.
Restart your computer, open hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging. When you're asked where to save the log, choose your desktop, so it's easy to find later. Wait five minutes, then open Origin and Sims 4, but don't run anything else at all on your computer. Play for at least 20 minutes (more if you want) or until the game freezes or your computer goes to sleep. Even if you have to restart your computer, the log file will still be intact up to that point. If you don't have any issues, you can end logging by clicking the same icon as before.
Upload the hwinfo log to a third-party filehosting site, and link it here. Please leave it in .csv format, otherwise my log reader may not be able to open it. I'll take a look and see if there are any obvious problems.
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