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@HowEmbarraSim How often do you get BlueScreens? There are a couple in your dxdiag, but it only lists the last ten errors overall.
Please look for minidump files and upload any you find. Open a File Explorer window and write C:\Windows\Minidump in the address bar. For the last two or three files, right-click and select Copy, then right-click on your desktop and select Paste. You can zip them together from there, upload them to the free filesharing site of your choice, and link them here. If you don't see any minidumps, just let me know.
Your dxdiag is also missing some information, because it crashed while running. And most of the other errors are failed Windows updates. So it's a good idea to run a couple of basic checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, and run any pending Windows updates: hit Windows key-i, select Update & Security, and click the button to check for updates. Then restart again and try to play Sims 4. If it doesn't work, please run another dxdiag.
- HowEmbarraSim5 years agoNew Rookie
I'll try these things, thank you!
- HowEmbarraSim5 years agoNew Rookie
Hello again!
I found the minidump file - there in one from August 3rd. I'm having trouble loading it to a file share service, or opening it at all (Permission Denied - though I'm the admin on the computer)
I ran the check on Windows System files and got this:
"Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32>"I did check for updates, but my computer says I'm up to date.
- puzzlezaddict5 years agoHero+
@HowEmbarraSim Windows will deny permission when you try to access files stored within the Windows directory. It's to prevent people (or viruses) from accidentally deleting an essential system file. That's why you need to copy the minidump and paste it to your desktop before trying to upload it.
And please don't open it first, or at least don't save the changes if you do. The apps you have installed likely won't be able to make sense of most of the symbols, so if you save it while in Notepad or something, the data may be corrupted and unusable.
- HowEmbarraSim5 years agoNew Rookie@puzzlezaddict Here's the dump file: https://drive.google.com/file/d/1PAZKkSR194TAwIYx4vEahd8O3SFr7Ppg/view?usp=sharing
Thank you for your help!
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