Computer freezing completely while playing
For the past two months The Sims 4 has been randomly freezing up. Not just the game, but my whole system so that I have to restart my machine. I've completely uninstalled/reinstalled the game and all...
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@HowEmbarraSim When I saw the MemTest error, I went right to that, because it's an obvious error. However, now that I'm looking at things more closely, I notice that you're supposed to have 32 GB total (4x8 GB, right?), yet your last two dxdiags 16 GB installed rather than the 32 that showed up in your older ones. Have you run the dxdiags with half the RAM removed? If not, it would be quite strange for your system to suddenly start not recognizing half the memory.
If you played this most recent time with all 32 GB installed, please remove two of the modules, leaving two that match, and try playing with just that 16 GB installed. It's still more than enough to support Sims 4 and some multitasking, so performance should be fine. If you get a crash, pull those two modules and try the other two. Since the only MemTest error occurred with all 32 GB installed, it's worth trying, that is, if you didn't try it already with this most recent crash. By the way, did the game itself crash alone, or did your computer freeze too? A Sims 4 crash after 90 minutes of play might be a system error, or it might be Sims 4 being its usual difficult self.
@puzzlezaddict I've tried to run the game with just two sticks at a time - all the sticks have been tried two at a time and the slots switched after each reboot. My PC is still freezing during game play, requiring a reboot. I've attached the most recent dxdiag.
@HowEmbarraSim I need to get a second opinion on this; don't be surprised if someone else gets back to you. In the meantime though, please look for any recent MEMORY.dmp or minidump files, and upload them if you find any. (Or let me know if there aren't any from the past week or so.) The minidumps would still be in C:\Windows\Minidump; the MEMORY.dmp would be in C:\Windows.
@HowEmbarraSim The second opinion got back to me and suggests you run chkdsk, since your RAM is now coming back with no errors. Here's how to do it:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
- You'll be asked to allow a restart; say yes
- When the scan is done, hit Windows key-X again, and choose Command prompt (admin) or Powershell (admin) again
- Copy and paste this command without the outside quotes: "get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt"
- A .txt file with the chkdsk results will appear on your desktop. Please attach it to a post.
My computer was telling me it couldn't find the CHKDSK Results - but I found them through Event Viewer and copied it into a note pad file and attached it.Let me know if that hasn't worked
Adding my most recent dxdiag as well.
@HowEmbarraSim Sorry for the late reply; I'm having a lot of trouble with this one. There are a number of new errors in your dxdiag that are related to the driver for your graphics card. So it's a good idea to do a clean uninstall of the driver and install the newest version. Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3268
Download the newest stable (WHQL/recommended) driver, from May 26, not the newer optional one:
https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then AMD if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe as an admin: right-click on the download and select "Run as administrator." Reboot again before testing.
I also noticed, after someone suggested I check, that neither pair of memory modules you have is on the supported list for your motherboard. (I should have looked before; sorry about that as well.) The fact that the memory isn't on the list doesn't necessarily mean that it can't work, but given the errors you've been having, it does seem like that might be the issue. You can find a list of all supported hardware for your board here:
https://us.msi.com/Motherboard/support/970A-GAMING-PRO-CARBON#support-test
Is there a way you could test with something on that list? Even if you need to take the computer to a shop, it's a good idea, especially if clean uninstalling and reinstalling the GPU driver doesn't make a difference.
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