Constantly repairing but not fixing
I'm having great difficulty trying to play The Sims4 at the moment. Running the game through the EA App, it says that some of my files are corrupted and a repair should sort it out. Complete the r...
Forum Discussion
Hi @puzzlezaddict , thanks for your reply and suggestion.
This isn't the fault that I'm experiencing no. I've just booted my laptop up in an attempt to get the fault word for word and now EA App opens however when trying to play The Sims4, the App just closes and nothing happens...!?! I then have to open Task Manager and close the EA App etc in order to get the EA App to open up again.
On the EA App it says that it thinks that I've played it today as well, so it must be booting up the game somehow?
@bemzyboo As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please let me know what antivirus you use, and also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I've just had time now to try your suggestion. I thought I'd just try and launch Sims4 and it came up with the repair error that I've been getting. I've attached it to this reply.
Sims4 wasn't in the Electronic Arts folder, it was kn a separate EA Games folder. Nevertheless I moved it from the folder to the desktop. When I launched the EA App it now thinks that Sims4 isn't installed and the only way to play it, by the looks of things, in to download it again. Before doing this I'll wait to hear back from you just incase. Thanks again fornyour continued help.
@bemzyboo The Sims 4 folder in your EA Games folder contains the game's program files. So yes, of course moving that folder would convince the EA App that the game isn't instlaled. Move it back and repair again.
There has to be a Sims 4 folder inside Documents > Electronic Arts if you've launched the game once, as long as you haven't deleted that folder in the interim. If you don't see it, either you've removed that folder since the last time the game worked, or you're not looking in the correct location.
Please list the location of your computer's Documents directory, as Windows sees it. Search in Windows for command prompt, open it, and enter this, starting with reg query:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
Then post the result. You can write [username] instead of your actual username if you want, but please leave the rest intact.
Community Highlights
- EA_Cade11 months ago
Community Manager
