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RooktoPwn's avatar
RooktoPwn
5 years ago
Solved

Crash to Desktop

So today my game refused to load all the way. It cuts to black on opening, I get the loading circle on my mouse, not from the game, and then it crashes to the desktop. Notably the game stays open on ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @RooktoPwn  Putting Origin in offline mode isn't the same as disabling Origin in-game, and I thought you'd done the former, not the latter.  The in-game overlay may still partially load even when Origin is in offline mode, so if that's the issue, being offline won't fix it.

    Your dxdiag lists a couple of errors related to Asus GPU Tweak, and a couple more related to the USB 3 driver.  So please try playing with GPU Tweak disabled, and if that doesn't help, disconnect any nonessential USB 3 devices.

    There are also a number of Windows update failures.  Are you blocking them deliberately?  If not, please run DISM and sfc, then restart and manually run any pending Windows updates.

    None of this should be affected by the status of your hard drives.  They all have more than enough space.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@RooktoPwn  Thanks for letting me know that was the issue.  Plenty of people use GPU Tweak, so it's very useful to know.

RooktoPwn's avatar
RooktoPwn
5 years ago

@puzzlezaddict  It happened again, despite nothing changing and GPU Tweak being on game mode. It was running just fine the night before and now, crash to desktop all over again. I ran through the normal things, outside of uninstalling and reinstalling, even ran a third party driver checker via my firewall app and nothing needed updating. Ran dxdiag, it looks like the problem is different this time stating the WERs as "APPCRASH" mostly instead of things like "StoreAgentDownloadFailure1". If I'm interpreting things right that is. If you could help me out again I'd appreciate it, I'm sorry I keep running into the same problems.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @RooktoPwn  You don't need to apologize for coming back with more issues.  This is a help site, after all.

    All the errors in your new dxdiag are newer than your first dxdiag, so clearly there are still a number of issues.  Some of the crashes are due to Asus software, particularly GPU Tweak (ASGT.exe) and Aura (ASLED.exe).  So please try playing with all Asus software disabled.  You can restart your computer and then kill any related processes in the Task Manager before launching Sims 4.

    The LiveKernelEvent 144 errors are the USB 3 driver crashing.  This could be a bad driver, or it could be a problem with a peripheral device.  So please unplug all nonessential devices as well, and see whether it helps.

    If you get more crashes even after these steps, please upload a crash dump.  Here's how:

    • Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
    • In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
    • Launch Sims 4 and wait for it to crash, whether you can play at all or not
    • After it crashes, wait for any crash dialogs to finish
    • Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
    • Upload the last .dmp file to the free filehosting site of your choice, and link it here
    • When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
    • RooktoPwn's avatar
      RooktoPwn
      5 years ago

      @puzzlezaddict  So I noticed something interesting. I was looking at Services to turn off ASGT and ASLED and saw that despite having GPU Tweak open, ASGT isn't running, at least in Services. Do you think that could be related?

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @RooktoPwn  It could be related, sure, but I don't know enough about the software to say for sure.  You could try starting, stopping, and restarting the service, or switching between automatic and manual, to see if that changes anything.  Or you could just disable it in the Task Manager, along with other Asus software, and see whether it makes a difference.

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