Crashes in Sims 4

Temporarily remove all Mods and CC then test the game. If the chrashing continues please post a dxDiag.

In most cases with crashes it is outdated Mods Or CC causing it.

@jmdevito3

If I may add, If playing with mods and custom content, move your mods folder to the desktop, clear your game cache and delete the localthumbcache.package from the Sims 4 folder to help with troubleshooting.

How to Delete Cache Files
https://sims4.crinrict.com/en/2014/09/delete-cache-files/

Load the game again to test, try a new save without the mods folder. If it loads okay, it may be that some of the mods/cc have become outdated.

Custom content can become outdated with most new game patches. If the game works when the Mods folder is removed, then one or more of the mods and/or custom content has become outdated and will need to be removed or replaced. EA/Maxis aren't responsible for broken mods/cc. It's up to the creators to fix.

Disabling or turning off both mod/cc options isn't enough of a test.

Try the 50/50 method:

1. Move all the mods and cc out into a temporary folder on the desktop.
2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
3. Delete the localthumbcache.package from the Sims 4 folder.
4. Repeat steps 1 - 3 till there is no more files to check.

** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.

How To Find Problem Mods and CC
http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content

If you've already been through your mods folder and cleared the game cache, try the tips below:

1. Repair Game:
In Origin > Games Library, right-click on Sims 4 and select Repair.

2. Turn off Origin in game:
In Origin - Application Settings - Origin In-Game. Turn this off. As sometimes it causes issues with the game.

3. Start the game in Windowed mode:
In Origin - Games Library tab, right-click on Sims 4 and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay.

If this doesn't help, please give us some information on your computer? https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)

With this information we can see if there's any hardware or driver issues.